Annual Report


Welcome to our year-in-review, in which we look at some of our highlights, key strategic outputs and our financial report.

Your Future, Insured.



01 Introduction

On behalf of the team here in Harbourmaster Place, I want to offer our support and encouragement to all our members as they deal with the practical, social, economic and health challenges of this crisis. In particular we want to convey our sincere condolences to those who have suffered bereavements among family, friends and colleagues.

As I write this piece, it’s only 100 days since the end of 2019 but that now feels like another lifetime. It was however a very successful year for The Insurance Institute as we made real progress in terms of the delivery of our 2018 to 2020 strategic plan.

At its core, the plan is about the enhancement of our two main services, our education programmes and our CPD.  From the start we set out a schedule of 37 individual building blocks and as we hit the two year mark, 27 of those building blocks are in place and despite the current disruption, we are determined to fully deliver all aspects of the plan by the end of 2020.

In addition to delivering our strategic objectives, our priority is to stay in close contact with our members, our Local Institutes and our corporate customers.  We will be maximising our use of email communications, our Insider magazine, our webinars and our social channels to keep everyone connected as we seek to navigate our way through this extraordinary period in our lives.

Dermot Murray

Dermot Murray
In addition to delivering our strategic objectives, our priority is to stay in close contact with our members, our Local Institutes and our corporate customers. 

Key Achievements

A year of progress - improving the quality of our core products and celebrating successes.

of 2019

First apprentices graduate

First apprentices graduate

One of the key highlights from 2019 was the graduation of the first cohort of Insurance Practitioner Apprentices. Set up in 2016 as a way in which to attract new talent into the industry, the programme has been hugely successful to date.

Read more
A new and improved qualification

A new and improved qualification

Our Management Diploma in Insurance (MDI) has been undergoing something of a transformation. The programme, our most advanced professional qualification, provides members with in-depth and specialised insurance expertise, as well as greater business acumen at management level.

Read more

Other Notable Highlights

The Insurance Institute National Council Meeting

03 Other Notable Highlights

Here is a snapshot of what else happened this year.

Notable Highlights

The Apprenticeship Programme

As our first ever cohort graduated with phenomenal results, we were again delighted that the programme continued to go from strength to strength. Visit the website to find out more.

Go to
apprentices now enrolled
employers engaged
registrations of interest
Notable Highlights

Membership Stats

The membership profile continues to mature as reflected by the 6% increase in graduates while the overall 2% increase in membership reflects a levelling of staffing in the industry workforce.

year-on-year increase in membership
increase in qualified members
members with CPD requirements
Notable Highlights

Core business activity

At our core is the provision of a solid structure of education and CPD products to our members across the country. Here are some of the highlights.

Find out more
exams taken
CPD e-learning hours completed
hours of e-learning content available

Other Notable Highlights

Notable Highlights

Local Institutes

With members located throughout the country, our network of regional Local Institute hubs provide a wealth of support to them via an extensive range of CPD events, networking and social activities throughout their careers.

  • 84Local Institute hosted CPD events
  • 1,978designations accepted
  • €65,463raised for charitable causes
As a result of the apprenticeship programme, there are currently over 200 apprentices working in insurance, each of whom have shown themselves to be highly motivated and enthusiastic self-starters.

Brian Curtis, Managing Director, Willis Towers Watson and National President 2019-2020
Notable Highlights

The Insider


subscribers in 2019 and growing

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Strategic Update

04 Strategic

At the end of the second year of our latest Strategic Plan, here is a brief overview of our key achievements.

Helping our members achieve their potential is the basis of our strategy.
  • Our Qualification Pathway

    Our vision is to deliver a clear education pathway that meets the professional development needs of both the industry, and the modern-day learner.

    2019 saw the delivery of the first phase of the updated Management Diploma in Insurance (MDI) modules. This programme now offers a mixed assessment method supported by online learning with the remaining modules moving to this method of assessment through 2020.

    During 2019, we also introduced our new Certified Insurance Director programme to the market. This programme is now offered in partnership with Trinity Business School, providing access to a host of thought leaders and academic experts ensuring it remains relevant to the target audience.

  • CPD Offering

    Throughout 2019 we reviewed the content and format of our CPD offering, both online and face-to-face. A number of more interactive sessions were trialled, offering active learning, and new formats, together with beginning to update our online CPD content to a fresher, bite-sized learning format.

  • Digital Enhancements

    Throughout 2019 we worked on various digital initiatives, such as a pilot of digital membership cards to enhance CPD swipe in for members. Initiatives have allowed us to deliver enhancements to our technological infrastructure to improve customer interactions, system availability and website alert functionality. We also worked on reporting improvements offering enhanced reports and dashboards to both internal and external stakeholders.

  • What’s Next?

    As we begin the final year of our strategy, we continue to work on these core areas. With excellent progress made to date, we are confident we will deliver the final aspects of our strategy before the end of 2020.  We look forward to working with you and hearing your ideas to keep this Institute focused on our core pillars of Education, Inspiration and Connection.

Did you know?
Our strategic plan is for 3 years 2018, 2019 & 2020.

05 Financials

As we approach the final year of our current 2018-2020 strategic plan, we remain on track to deliver the plan in full.

See you in

Our Journey



Membership Table

Membership Table 2019

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